Thank you for choosing getyourvideoad.com for your video ads needs. We strive to provide high-quality services to our customers. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the terms and conditions under which refunds will be provided.
1. Refund Eligibility Criteria:
We offer refunds under the following circumstances:
- Service Unavailability: If we are unable to deliver the video ads service within the specified timeframe due to technical issues or unforeseen circumstances.
- Quality Issues: If the delivered video ads do not meet the agreed-upon specifications and quality standards.
2. Refund Process:
To request a refund, please follow these steps:
- Contact our customer support team at contact@getyourvideoad.com within 7 days of the service delivery date.
- Provide detailed information about the issue, including order number, description of the problem, and any supporting evidence.
- Our team will review the request and, if eligible, process the refund within 30 business days.
3. Exceptions:
Refunds will not be provided under the following circumstances:
- Change of Mind: We do not offer refunds for services based on a change of mind or business circumstances.
- Client Error: Refunds will not be granted if the issue is a result of client error, misinformation, or lack of cooperation.
4. Contact Information:
If you have any questions about our refund policy, please contact us at contact@getyourvideoad.com
5. Amendments to the Refund Policy:
We reserve the right to amend this Refund Policy at any time without notice. Any changes will be effective immediately upon posting on our website.
By using getyourvideoad.com, you agree to abide by the terms and conditions outlined in this Refund Policy.
Feel free to customize this policy to better suit the specific details and requirements of your video ads service. Additionally, it’s always a good idea to consult with legal professionals to ensure that your refund policy complies with applicable laws and regulations.